Whether it’s your first kitchen remodeling project or tenth, you want the experience to be a good one.
One of the best ways you can help guarantee a good kitchen remodel memory is to review the experiences of previous customers of the remodeling company you’re considering. Review customer testimonials for statements about common factors that affect experience such as timeliness, professionalism, friendliness and cleanliness.
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Timeliness
A good memory will likely come from a company whose staff (cabinetmakers, carpenters, installers, etc.) understand that being on time and completing a project within a set schedule, if not before, is the mark of professionalism. Look for statements such as:
“The installers were timely and efficient.”
“I couldn’t be happier. The workers completed the project ahead of schedule.”
Professionalism
Statements in which customers mention professionalism are an obvious indicator of the type of experience you’ll have. Look for statements such as:
“The salespeople were so helpful. They addressed each question head on.”
“The workers made a team effort and didn’t shy away from problems.”
Friendliness
Feeling comfortable with strangers in your home or office is an important part of making a kitchen remodeling experience a good memory. If workers are unfriendly or frown, you might feel uncomfortable asking important questions that could prevent miscommunications or suprises. Look for statements such as:
“From start to finish, everyone working for the company was personable, pleasant and professional.”
“The workers were always smiling from the start of the day to the end. They were very friendly and looked like they enjoyed their work.”
Cleanliness
Kitchen remodeling work performed by contractors who leave behind debris and trash at the end of a work day or project is likely going to be low-quality, as people who can’t respect your home or don’t make the effort to clean it are likely not going to give your project 110 percent effort. Look for statements such as:
“The installers took the extra time to clean up at the end of each day. I’m impressed”
“Everything was just spotless!”
With a bit of customer kitchen remodeling testimonial research, you can quickly learn if the company you’re considering will provide you with a good kitchen remodeling memory or a bad one.
